FAQ
Questions, simply answered.
About the residences, the stay, and making the most of Surfers Paradise.
A collection of holiday residences in Surfers Paradise — in Hilton, Circle on Cavill, and Peppers Soul. Built around space, light, and a stay that feels more like home than a hotel room.
Yes. We're focused on Surfers Paradise, with residences in landmark buildings including Hilton Surfers Paradise, Circle on Cavill, and Peppers Soul.
We've grouped the residences into collections — one-bedroom, two-bedroom, and three-bedroom — so you can find the right fit without scrolling through a long list of apartments.
The Sky One-Bedroom is the natural fit for couples — light, central, easy. Though if you want more room, the two-bedroom collections work well too.
The Signature Two-Bedroom is the go-to for families and friends. For bigger groups or celebrations, the Three-Bedroom Signature has the most room.
Yes. All residences come with fully equipped kitchens and laundry. Check each residence page for full amenity details.
Your stay is confirmed only after payment is verified and you receive a booking reference on screen. We then send the same confirmation to your email. If that final confirmation does not appear, contact us before trying to pay again.
Card details are entered on PayAdvantage’s secure hosted page, not stored by Paradise Stayz. Your bank may also confirm the payment with a one-time code, app approval, or biometric check through 3D Secure.
The terms can vary by rate, season, and dates. We show the policy attached to your quote before payment, and include it again with your written confirmation, so you can review the exact conditions before you book.
Minimum stays can vary by residence, season, and arrival date. The availability search applies the rules for your dates and shows the options that can be booked.
Yes. We can point you toward the best surf, a hinterland drive, a good table, or a beauty appointment — and help book it where we can.
No, but we're happy to recommend and help book the best local tables — from first-night ease to a dinner worth planning around.
Yes. We're happy to recommend and help book local tables — just ask.
Yes. We can help with beauty and reset bookings — facials, nails, massage, spa afternoons — where availability allows.
Think of it as having a local on call, not a hotel concierge desk. Some things we can sort straight away; others need a bit of notice.
Sometimes — it depends on cleaning schedules and other bookings. Let us know what you need and we'll do our best.
Offers vary by season, stay length, and booking period. Check the offers page for what's available right now.
The earlier the better, especially in peak periods. More notice means more options.
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