Privacy
Privacy policy.
How we collect, use, and protect your information.
This privacy policy explains how we collect, use, and protect the personal information you provide through our website and during the booking and stay process.
Information we collect
We collect information that you provide directly to us, including:
- Name, email address, and phone number (via enquiry forms and booking communication)
- Stay details including dates, guest numbers, and residence preferences
- Payment information for confirmed bookings (processed via secure payment channels)
- Correspondence and messages you send us
How we use your information
- To process enquiries and respond to booking requests
- To manage reservations, check-in, and stay logistics
- To provide concierge support, dining recommendations, and experience bookings
- To communicate about your stay and handle any issues
- To improve our services and website experience
Information sharing
We do not sell or rent your personal information. We may share information with:
- Building management for access and security
- Service providers involved in your stay (cleaning, maintenance, concierge partners)
- Payment processors for confirmed bookings
- Relevant authorities where required by law
Data security
We take reasonable steps to protect your personal information from unauthorised access, alteration, or disclosure. Payment details are processed through secure, encrypted channels and are not stored on our servers.
Cookies & analytics
Our website may use cookies and analytics tools to understand how visitors use the site. This information is aggregated and anonymous. You can control cookies through your browser settings.
Your rights
You can request access to, correction of, or deletion of your personal information at any time. Email hello@paradisestayz.com.au to make a request.
Contact
If you have questions about this privacy policy or how we handle your information, please contact:
- Email: hello@paradisestayz.com.au
- Phone: +61 450 939 380